Help and FAQ

Sign in and open your Dashboard. In "Upload a manuscript", choose "Add a new book" or "Upload a new version of an existing book", then drag and drop your file or use "Browse files". Your finished report appears under Reports.

Supported files: .docx, .pdf, .epub, .rtf, .txt, .md.

Every account gets one free sample check covering up to 3,000 words (or your whole manuscript, if it's shorter). It looks at all six continuity categories.

If a sample can't be completed, you can try again. After 3 unsuccessful attempts, email us and we'll help; nothing is charged for an attempt that fails.

• Free Trial: one sample check, up to 3,000 words.
• Single Pass: £9.99 per check, one full manuscript check (up to 120,000 words).
• Pro Author: £22 per month, 3 full checks a month.
• Studio / Editor: £49 per month, 10 checks a month.

Pro Author and Studio / Editor also include Canon across a series, Timeline, Plot Threads, Relationships and Delta Re-Check (re-checking only the chapters you've edited). See Pricing for the latest details.

It's stored privately under your account. To run checks, the text is sent to Anthropic's Claude API, and we don't use your manuscripts to train any AI model. You can delete a book or your whole account at any time.

We don't claim zero data retention, hold a formal security certification, or currently offer a signed data processing agreement. Full details: Confidentiality and your data.

Because each check runs immediately, purchases are final once a check has started. If a technical fault on our side stopped you receiving your report, email us within 7 days of purchase and we'll investigate. Read the full Refund Policy.

Yes. You can invite someone as a co-author, editor or beta reader. They can view reports but can't run checks or spend your credits. Invitations expire after 14 days.

You can also create a share link for a report. It shows the findings and quoted passages, never your full manuscript, and works until you revoke it. Reports can be downloaded as PDF, Word (.docx) or CSV.

Six areas: Character, Timeline, Numbers and facts, Plot and physical logic, Worldbuilding, and POV/Voice. Each finding includes chapter references and quoted evidence, and you can mark it resolved, intended or dismissed. Upload a revision to see which flagged issues were fixed.

It can miss things and can flag passages that are fine, and it never rewrites your prose.

Email support@bookcheckgenie.com. Please include the email address on your account, and the name of the book if your question is about one.